Aware of the current situation we are experiencing, we want to publicize our commitment to the well-being and health of our guests and employees.
We work following the sanitary indications that we receive from the authorities at all levels, national, regional and municipal, ensuring that we are prepared for all the measures that are required of us, as well as the implementation of our own protocols and standards of sanitary security. We have the food and environmental safety consultancy, Bio9000, which will prepare a personalized Covid-19 prevention and control report, including more than 100 items, conduct periodic audits, including surface sampling, and teach prevention courses for all our employees. .
Our social commitment during this period has been active, donating hygiene materials for sanitary use. We are acquiring equipment and products, to provide disinfectant products for clients in all areas of the hotel, as well as taking measures to avoid crowds in common areas, such as checking in before arrival, cleaning protocols and controls, both in the rooms as in the rest of the areas, swimming pool, restaurant, buffet, elevators ... All this in order to adapt to the new normality, and transmit to our guests the tranquility they deserve, so that they enjoy their holidays, receiving as always, the best personal and quality treatment that characterizes us.
Thinking of our guests, we have adapted to the circumstance of each client, providing the greatest flexibility for those affected reservations.
We continue to offer flexible cancellation terms and conditions, with our best available rate.
We are convinced that this will happen and we are putting all the means so that we can welcome you again to our hotel, offering you the same excellent service and maximum attention to detail that our guests have always found.
We work following the sanitary indications that we receive from the authorities at all levels, national, regional and municipal, ensuring that we are prepared for all the measures that are required of us, as well as the implementation of our own protocols and standards of sanitary security. We have the food and environmental safety consultancy, Bio9000, which will prepare a personalized Covid-19 prevention and control report, including more than 100 items, conduct periodic audits, including surface sampling, and teach prevention courses for all our employees. .
Our social commitment during this period has been active, donating hygiene materials for sanitary use. We are acquiring equipment and products, to provide disinfectant products for clients in all areas of the hotel, as well as taking measures to avoid crowds in common areas, such as checking in before arrival, cleaning protocols and controls, both in the rooms as in the rest of the areas, swimming pool, restaurant, buffet, elevators ... All this in order to adapt to the new normality, and transmit to our guests the tranquility they deserve, so that they enjoy their holidays, receiving as always, the best personal and quality treatment that characterizes us.
Thinking of our guests, we have adapted to the circumstance of each client, providing the greatest flexibility for those affected reservations.
We continue to offer flexible cancellation terms and conditions, with our best available rate.
We are convinced that this will happen and we are putting all the means so that we can welcome you again to our hotel, offering you the same excellent service and maximum attention to detail that our guests have always found.
